FAQ

Frequently asked questions
about GoosunPay

The questions merchants and developers ask most often, plus our standard answers. For anything more specific or custom, please contact sales.

Contact sales Request a sandbox
Payment capabilitiesSettlement & fundsRefunds & exceptionsDevelopment & integrationAccounts & compliance
Category 01

Payment capabilities

Q1Is GoosunPay real payments?
Yes. GoosunPay supports creating real payment transactions, processing them, returning statuses and handling refund callbacks. Once onboarded, merchants can process real money. The sandbox is for testing — it never moves real funds — while production is integrated with live PSP rails.
Q2Are funds credited in real time after a successful payment?
Transaction statuses are returned in real time via both synchronous responses and asynchronous webhooks. Bookkeeping updates near real-time, but the actual funds arrival time depends on the agreed settlement cycle, which may vary by payment method and merchant type.
Q3Which payment methods are supported?
Cards (Visa / Mastercard / AMEX and more), local payment methods, e-wallets and recurring charges are supported. The exact availability depends on the merchant's region, business type and compliance.
Category 02

Settlement & funds

Q1When do merchants get paid?
Based on the merchant type, payment method and compliance status, T+1, T+3 or weekly settlement cycles (and more) can be configured. The exact cycle is defined in the service agreement. First-time settlement may take longer due to compliance review.
Q2Do you support T+0 / same-day payouts?
Some business types and payment methods can support a shorter cycle under specific conditions, subject to channel capability and compliance. This is not a blanket commitment — feasibility is confirmed during the sales conversation.
Q3How can merchants check balances and reconcile?
From the Console's Finance center, merchants can view balances, flows, settlement statements and reconciliation reports. Filter by time, channel, merchant, currency and export reconciliation files.
Category 03

Refunds & exceptions

Q1How are refunds processed?
Initiate refunds from the Console or via API. The result is delivered asynchronously via webhook and fully recorded in the ledger and reconciliation reports. Both partial and full refunds are supported.
Q2How are failed or abnormal orders handled?
The Orders center provides a flow for handling exceptions — re-submit failed orders, query statuses, manually sync channel statuses and more. Engineering teams can also proactively query order status via API.
Q3How are disputes and chargebacks handled?
The Console has a disputes & chargebacks module where merchants can submit evidence after receiving a notification. The actual process and SLA follow the payment channel's rules.
Category 04

Development & integration

Q1How can I get a sandbox?
Use the "Request a sandbox" entry on this site to submit business information, or contact sales directly. Once approved, you'll receive test API keys, test card numbers and webhook configuration instructions.
Q2Which languages and SDKs are supported?
Node.js, Python, Java and Go SDKs are provided. You can also use the standard REST API directly. All APIs are over HTTPS with request signing.
Q3How do I verify webhook signatures?
Every webhook request carries a signature header. Merchants should HMAC-sign the request body with their API secret and compare it. Detailed implementation and sample code live in Developer Center.
Category 05

Accounts & compliance

Q1What documents are needed to open an account?
Typically: business registration certificate, legal representative identification, business description, website / app information and a settlement bank account. The exact list varies by merchant type and region.
Q2Is GoosunPay a licensed PSP?
No. GoosunPay is the technology and operations middle layer between enterprises and licensed payment infrastructure. We partner with regulated institutions and PSPs to provide integration, management and operations capabilities for merchants.
Q3How is data secured?
TLS in transit, separated API key / secret management, webhook signature verification, isolated key storage and full operation audit logs. Sensitive data is handled by the principle of minimum necessary.

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Content on this site is for product-capability information only. Service scope, license attribution, settlement cycles, fees and compliance terms are defined by written agreement with our sales team.